We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
St James Medical Centre
Book Appointments
Book or cancel an appointment at our GP surgery.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Contact us online, if you need help with a non-urgent medical or administration request.
Our Appointment Procedure
Get you better
If you are experiencing muscle, bone or joint pains, please try this pathway first, before you contact the GP.
The getUBetter app
Need support with your muscle or joint problems? The getUBetter app can help.
Don’t need to wait for an appointment to access a personalised, safe and effective plan for your condition.
The app is a free and easy to use tool, which means you can self manage at home, work or on the move and it signposts you to further advice and support if needed.
- Personalised recovery plan
- Step-by-step guidance
- Exercises based on your condition
- Advice to seek help, if needed
- Referral to your local healthcare providers, treatments, and services, if needed
Suitable for anyone aged over 18, anyone who’s been advised or is choosing to self manage their condition or anyone who is waiting for treatment.
Request an appointment
To ensure you receive the right care as efficiently as possible, our online triage system, remains in place for all appointment and consultation requests.
Please submit your requests via our online triage system instead of calling the practice.
How It Works
- Contact us online
- Choose the type of request – Medical or Admin.
- Complete the form with as much detail as possible.
- Submit your request, ensuring your contact details are up to date.
Your request will be reviewed by a GP, who will determine the best next steps. This may include:
- Booking an appointment with a GP or another clinician.
- Providing advice or treatment remotely, where appropriate.
- Directing you to a more suitable service, such as a pharmacy or physiotherapist.
What You Can Use Patient Triage For
- Appointment requests
- Test results
- Prescription queries
- Sick notes & medical letters
- General medical advice
When to Submit a Request
8am to 1pm
- Use “I have a health problem” if you need medical advice about a new health concern or any symptoms you’d like to discuss.
- If you have worsening symptoms whilst you wait for a response, please call us on 020 8684 5353 so we can assess your needs promptly.
1pm to 6:30pm
Use “I have an admin or routine care request” for non-urgent matters such as:
- Long-term condition reviews
- Medication reviews or queries
- Fit notes and forms
- Vaccinations and screening invitations
- Test results or general admin queries
If you’re unsure which option to choose, or need help completing a form, please call us on 020 8684 5353 and our team will guide you.
Urgent Medical Issues & Emergencies
- For serious medical emergencies (e.g., severe chest pain, heavy bleeding, collapse, unconsciousness), call 999 immediately.
- For urgent but non-life-threatening issues outside practice hours, contact NHS 111.
Response Times
- Urgent requests – assessed and responded to on the same day.
- Non-urgent requests – we aim to respond as soon as possible, usually within the same day, but please allow up to 48 working hours.
If your condition changes while waiting for a response, please contact us or seek urgent medical attention.
Free, same-day video consultation
For a select number of conditions
You are entitled to free online video consultations, prescriptions and fast, free prescription delivery with NHS Pharmacy First and my local surgery.
- Impetigo
- Infected Insect Bites
- Shingles
- Sinusitis (Sinus Infection)
- Sore Throat
- UTIs
- Contraception
Cancel an appointment
If you wish to cancel your appointment with short notice, please use the NHS app
If you are unable to use the NHS app, you can call the practice and we will cancel the appointment for you
Need to see a GP but can’t get an appointment?
Our GP Hubs can help.
Call NHS 111 before you go to book a telephone appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.
Life threatening
Go to A&E or in an EMERGENCY call 999.
In an EMERGENCY call 999.
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999