Patient Participation Group (PPG)

Patient Group

PPG group at St James Medical Centre meet quarterly to discuss Practice issues and patient experience to improve the Service provision.

Purpose of a PPG:

  • To give patients and Practice staff the opportunity to meet and discuss topics of mutual interest.
  • To provide a means for patients to become more involved and make suggestions about the services they receive
  • To contribute feedback to the Practice on National Patient Survey results and Family and Friends Test feedback, to propose developments or change.
  • To promote health awareness and patient education.

St James Medical Centre is spread over two sites- Croydon and New Addington. We have representative from both sites as members of the PPG. We have a Chair person who sends out the Agenda according to the need of the patients and Practice. They have been actively involved in improving the DNA rates. They were made aware that on one hand there has been a need for appointments and on the other hand we had patients who DNA’ed the given appointments. PPG members felt this was an area that they could be actively involved in and initiated by drafting a letter which is sent to the patients and have also been involved in writing the DNA Policy

The other major area that they worked on was towards improving access for the patients at Castle Hill Surgery. A survey was conducted and currently major construction changes are being made to improve accessibility for patients with pushchairs and wheelchair.

PPG in this practice are proactive in initiating and developing various service provisions like attending educational talks and improving staff safety by liaising with MP’s to improve street lighting. They are a great support for our staff and patients.

During COVID our current PPG group dissolved, but we are pleased to have regrouped and meeting regularly with our PPG team. If you would like to join our PPG group and help share services and provide feedback which will help drive improvements, please email us on

Please see minutes of recent PPG meetings: 

PPG Meeting 17th March 2022 

PPG Meeting 17th March 2022 - Review of Appointment Data 

PPG Meeting 23rd September 2022