How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



We run both our surgeries by an appointment system. Appointments can be booked with a doctor or nurse of your choice up to two weeks in advance. We aim to provide non-emergency appointments within two weeks although we cannot guarantee that you will see the GP of your choice.

You can ring the surgery to book an appointment, or alternatively, you can book online



Emergency appointments

Emergency appointments are available on the same day, please aim to ring at 8 a.m. As these appointments are limited they are allocated on a priority basis. If you think your medical problem is an emergency e.g. severe chest pain, breathing difficulty then please tell the GP/ Receptionist so they can decide on the most appropriate course of action.



Extended hours

If you are unable to attend an appointment during normal surgery hours Monday to Friday 8.00am to 18.30 due to work commitments there is a surgery available at each site on alternative Saturday mornings from 8.00am to 1.00pm. Please ask the receptionist for further details.


Telephone appointments

A Doctor is available for telephone consultation during surgery opening hours. This may benefit those who may not necessary need to see a doctor but require further medical advice. For example, information regarding medication, discussion of results, medical certificates.


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.



Cancel appointments you don't need